Price:  $149.00 

This indispensable book makes managing people easy.  Included is a total compensation system that gets employees working together as a team. Eighty plus pages of text, worksheets, flowcharts, job descriptions and other quantitative analysis tools.

This book will guide you in building a High Performance Dispensary and will provide patients, your team and you with a plan that will simplify and clarify your eyewear selection to achieve better patient satisfaction, improved patient retention, lower stress for your staff and better profitability from your practice.  You will have the tools, step by step, to manage your dispensary for maximum profits and minimum headaches with benefits that will last the life of the practice.  Price includes one hour of consulting with one of our Cleinman Performance Partners Associates.

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Basic Program - Renewal Price: $800.00

Platinum Program - First Year Price: $1,680.00

Platinum Program - Renewal Price: $1,440.00

The Performance Edge, is pleased to offer several Telephone Mystery Shopper Assessment and Training packages, designed and packaged exclusively for Cleinman Performance Network and Cleinman Performance Partner clients. We understand your needs and concerns, and these ongoing monthly programs have the tools to help you address them! These comprehensive recorded phone evaluations help “Inspect” what you “Expect” and increase employee awareness and help to reinforce your standards and to identify and correct problem areas that may otherwise cut into your success and profitability. The program is designed to become an integral part of your practice's yearly patient service evaluation and helps to ensure staff compliance with your standards.

A Positive Approach. We have listened to your feedback and this new program is designed to create a positive experience, as opposed to a negative one. Professionally trained evaluators take on the role of both evaluator and coach, pointing out and reinforcing your employee's strengths as well as giving constructive suggestions in areas where improvement can be made. Plus, with the click of a mouse, your employees can review tips and examples of how to improve their effectiveness. Accessing your reports could not be easier. As soon as an evaluation is completed, you will receive an email with a link that will take you directly to the comprehensive scored report. While reviewing the online report, just click the sound button and listen to the recorded conversation. Interactive historical and benchmark reports are also easily accessible from links within the evaluations as well as by logging onto our secure website.

We offer the following packages:(all programs included unlimited toll free customer support)

Basic Program: 12 evaluations (1 per month)
CPN Member Price First Year $850; Renewal price: $660
Non-member Price First year $1050; Renewal price: $800

Platinum Program: 24 evaluations (2 per month)
CPN Member Price First year $1,400; Renewal price: $1200
Non-member Price First year $1,680; Renewal price: $1440

Custom Program: Will tailor the program to your needs. Please call for a free consultation.

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Build your team like an HR professional with this unique tool that points the way toward excellent teamwork and more satisfied employees. This simple system accurately assesses how your team members communicate and behave, which can provide you with powerful insight into why your team performs at its current level. Our coaching services can also help you to better understand how to improve the team’s performance. The tool is a valuable resource for hiring the right people for the right jobs. The bottom line is building and retaining an outstanding team that can achieve your goals. When you enroll, you will receive an online link that provides immediate access to Team Builder surveys and individualized reports. You will also receive ideal profiles of nine optometric staff positions. For start-up price and cost of individualized reports, call 1-800-331-5536 and ask for Client Services.

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What impact would earning $20 - $50 more on each patient have on your bottom line? Learn how to use Managed Care plans as sales tools. Get out of the "only what the plan provides" syndrome and get back in control of your business. This Cleinman Performance Report provides an understanding of how managed care impacts a patient's purchasing decision. Provides invaluable tips on upgrading your sales. Bound booklet, 14 pages.

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Understanding recall methodology is the first step to creating a successful practice. You will learn the four key elements necessary to starting a recall program for telephone, postcard or a mix of the two. Receive scripts for pre-appointment, telephone recall and follow up on cancelled or missed appointments. A valuable guide to starting a recall system or jump starting your current recall system. New ideas that work! Bound booklet.

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Every business should have an employee manual so that both you and your staff knows what both the employee's and the employer's responsibilities are.  This complete Employee Manual contains all the up-to-date personnel policies for today's optometric practice.  You can use the manual as written or customize it to fit your individual policies.  Includes everything from vacation, sickness and other benefits to dress codes, work hours and other employee responsibilities.

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This is your answer manual for developing a winning team. Prepared specifically for optometry practices, this set of tools provides you with the information you need to implement an effective personnel program. Three-ring bound, 170 pages.

• Raise your profits by increasing employee productivity.
• Improve employee satisfaction by creating a positive work environment.
• Reduce stress by specifying solutions to your time-consuming personnel problems.

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All the forms shown as samples in Maximizing Your Staffing Investment in Microsoft Word or WordPerfect formats. Over 25 quiz and personnel forms including job descriptions, interview questions and appraisal tools. Available on CD.

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This white paper gives you a step-by-step guideline for a simple, proven sales process that can raise your multiple frame sales to 40% or higher.  Written by Leona Meditz, a Senior Consulting Associate with Cleinman Performance Partners, specializing in dispensary issues and sales training.

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This white paper was written by Cleinman Senior Associate Dr. John Lahr, an expert on coding and billing in the eyecare industry.  This paper will provide direction and guidance to efficiently code, bill and process claims to improve cash flow and the general economics of your practice and offers information to avoid billing violations, sanctions, loss of provider status and fines.

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Getting Stuff Done (includes DVD)

Getting Stuff Done will help you eliminate unproductive staff meetings and replace them with real, energized work! In this handy guide and DVD, Rich Heiland presents the SolutionsMap storyboard planning process, which significantly cuts planning and meeting time and motivates your staff to implement and complete their plans. Rich is Lead Facilitator and Senior Consultant for Cleinman Performance Partners, adjunct faculty at Woodbury College, a former journalist who was part of a Pulitzer Prize winning team, and a former newspaper publisher and CEO.

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Custom Program - call for details and quote.

Patient Satisfaction Survey

Cleinman Patient Satisfaction Survey is an unparalleled opportunity to find out how patients perceive you, your staff and the total experience at your practice. This survey is designed to assess what patients like about the experience, what they don’t like, how satisfied they are with the eye care services you provide and the eyewear you dispense. Very importantly, it measures patients’ intention to return to your practice and purchase services and products from you again. Cleinman professional staff helps you to interpret the survey results and develop a strategy to strengthen your practice performance in patients’ eyes. Follow-up surveys help measure your results and fine-tune your competitive strategies. Please contact us for custom pricing information.

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Improving Value in the Eyewear Experience CD

Improving Value in the Eyewear Experience is a CD that offers you and your staff Al Cleinman’s insightful take on what patients are really looking for, and how your staff can and should provide it. This approximately one-hour audio presentation is perfect for a staff meeting or retreat that looks “under the skin” at what really matters to patients. Learn what the pros already know at Starbucks and other highly successful retail organizations. Listen and take action – and you’ll have the key to unlocking unlimited potential in eyewear sales.

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Price:  $395.00

Medical Advancement Plan for Optometry Manual

Medical Advancement Plan (MAP) for Optometry is a 200+ page “roadmap” for the Eye Care Practice of the Future. Written by 15 highly successful, medically-oriented optometrists, this one-of-a-kind resource tells you how to build a Medical Model practice that enables you to increase revenue by $100,000 with the same patient base you have now. Covers facilities, instruments, technology, staffing issues, medical coding, building MD referral relationships, prescribing habits, obtaining hospital and nursing home privileges. Loaded with hard-to-find information and resources to help you succeed better than you ever imagined. More info.

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Pearls

25 Practice Pearls is a series of books that describes “pearls” from our CPN member practices. These are great ideas for every area of practice that have worked for our member doctors. Each volume details action steps, cost and offers doctor comments. Each volume represents a wealth of ideas that will translate directly to your bottom line.