Filling the Book - First Impressions
Attendance at this program earns 14 ABO and AOA Credit Hours
You Asked, We Delivered! NEW Front Desk Training Converts Phone Shoppers to Loyal Patients. Some might call it an answer to a prayer, but we'll just call it an answer to your request. When the majority of Cleinman Performance Network members expressed a need for training for front desk personnel, we developed First Impressions, offered October 17-19 in MN. In your office, how many phone shoppers are converted to patient appointments and ultimately, become loyal, returning patients? The front desk plays a crucial role in “wowing” patients with effective communication that builds retention. These staff members are important to all aspects of practice operations, and their impact on patient satisfaction is enormous. Front desk staff members will learn:
• Telephone techniques, the lifeline of the practice
• Dealing with difficult people and how to prevent problems
• Customer service that builds patient loyalty
• Plus: team building, time management, insurance billing, ocular anatomy and fundamental optics
Workshop Leader Mary E. Schmidt offers more than 20 years experience in the optical field. She is accredited by the American Optometric Association and the American Board of Opticianry, and has presented programs on national, statewide and local levels. Recently Mary was voted by Vision Monday as one of the “Fifty Most Influential Women in Optical” by Vision Monday 2005.
What do managers & workshop participants say about Mary Schmidt?
“Mary skillfully takes students from theory to practical application, arming them with confidence.”
“Every time I take one of her workshops I am eager to try new and different things. I am invigorated after her programs and she helps me to find solutions.”
Excellence in performance and excellent sales results: These are your goals, and they are the results of proven staff training programs from Cleinman Performance Partners. All workshop leaders are bona fide experts. First Impressions earns 14 ABO and AOA Credit Hours. Seating is limited to 20 participants.
CLEINMAN MEETINGS DELIVER!
Download Registration Form for our next Workshop!
Cleinman Performance Partners does not assume the responsibility
that a course will be approved by your state board. It is the
responsibility of each participant to know his/her state requirements.
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